Frequently Asked Questions

How does billing work?

For Video Projects, we collect 50% of the project fee upfront, and the remaining 50% upon approval of the product.

For All other services, our pricing is custom but always agreed upon. We have no hidden or suprise fees. You will know what you are going to pay prior to any work being done.

Do we get to make revisions to the final product?

Absolutely! When we define the scope of any project, we establish the number of revisions you have during the creative process. If necessary, you may add revisions for an additional fee.

What is my level of involvement in the creative process?

it is up to you! Some clients prefer to steer the ship, while others prefer to be guided by our team. we are perfectly fine with either route. Our only goal is we help you bring your ideas to life and your brands to new heights.

How long does it take to deliver a final product?

The average product turnaround time is 2-4 weeks depending upon the nature of your project.

What is the workflow of a project?

The typical workflow goes as follows:

1. vision meeting

2. scope and timeline discussion

3. Production

4. Post-production (Editing period)

5. Product presentation

6. revision Period

Can you do one project at a time, or is Gluck a monthly commitment?

You can contract Gluck for a single project or on a consistent, monthly basis to produce consistent content.

We also offer project bundles that allow clients to save money on multiple productions.

Can we do a test project?

We don’t do test projects, but we have a public-facing portfolio. If you would like to see examples, head on over to the services tab to see our work firsthand.

What makes Gluck different from its competitors?

Gluck is different because our team members are. Our team isn't your typical creative staff. We came from a professional background and cultivated our creative skills along the way. Because of that, we pride ourselves on a level of professionalism you rarely encounter in the creative space. Not to mention our years of sales experience will translate in a big way when determining how to communicate your message through your ad creative.

Can I expedite my project?

We will try to accommodate any rushed fees during projects, but we cannot guarantee that we can make that happen based on the commitment to our other clients during that period. The best time to request a rushed project is when we are initially defining the project scope.

How much are your rates?

What do you want to accomplish with your project? We don’t know until we understand the scope of your project! We make sure that each project is appropriately priced based on scope. If you have a project you would like to speak with us about, please schedule a consultation with us so that we can explore the project together.

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